CLIENT CONTRACT

 

You deserve to have the best experience each & every time that we work together & I want to provide you the best, & lasting, work relationship possible. To help us achieve this, here are the basic foundations for our working relationship:

 

What I need to serve you with the best possible care:

  • Arrive at your appointment make-up free. Please wash your face and eyes

  • Place your phone on silence

  • No coffee, red bull or other caffeine-stimulating beverage before your appointment

  • No children or pets

 

When you help me with the above, I am able to provide you with:

  • My complete attention

  • Time to work on giving you the best possible service

  • A calm, enjoyable, & relaxing experience

 

When I don’t receive your help, it directly impacts our working relationship:

  • I have to use your appointment time taking off your make-up. This uses time I could be spending on your service

  • I have to use your appointment time working with your jittering-eyes (caffeine) & not getting the best results for you. Caffeine causes your eyes to twitch which makes applying lashes far more difficult & time consuming.

  • Instead of looking forward to our time together- it stresses me out wondering how much time I will lose due to jittering-eyes, checking phone, ect.

 

Reserving Your Appointment:

  • As part of selecting the time of your appointment, you’ll put a credit card number on file or pay a reservation fee,

  • Your appointment is complete & reserved when you receive the confirmation email.

  • If a reservation fee is paid it will be deducted from your service fee

  • To cancel or reschedule, you must do so 24 hours before your appointment. Failure to do so means that your credit card on file will be charged or the reservation fee is not applied to your service.

 

Care and Maintenance:

An important part of your service experience is the care & maintenance.

  • I agree to follow the care & maintenance instructions provided to me.

  • If any follow up care is required due to my own mistake or negligence, or failure to follow these instructions, this will be at my own expense & risk.

    Eyelash Extensions:

  • I agree to follow the tips listed below & understand that if I do any of the following, it may result in damage to my artificial eyelashes or may cause my eyelashes to fall out prematurely.

  • I will avoid oil based eye products as these will loosen the bond to my artificial eyelashes.

  • For the first two days after application I understand it is best to avoid swimming, saunas or steam rooms.

  • If I experience any itching or irritation, I agree to contact my professional immediately to have the eyelash extensions removed.

  • I agree to not use mascara, an eyelash curler, perm or tint my artificial eyelashes.

  • I agree to not pick, pull or rub my artificial eyelashes.

  • I understand that I should not attempt to remove my eyelash extensions on my own or with ant product.

  • I understand that removal of my artificial eyelashes extensions must be handled by my professional.

    Lash Lift & Tint:

  • I agree to follow the tips listed below & understand that if I do any of the following, it may result in damage to my lash lift & tint or cause it to drop prematurely

  • I agree to keep my lashes dry for the first 24 hours

  • I agree not to use an eyelash curler

 

PARTIES

This writing puts our expectations into a document that we can refer to as needed. It also outlines the intended legal relationship between Long Lash Beauty (the “COMPANY”) and you (the “CLIENT”).

This contract (the “AGREEMENT”) is intended to legally govern and control your purchases of eyelash extensions, eyelash lift and/ or eyelash tint (the “SERVICE”) from the COMPANY. This AGREEMENT is executed and valid, when CLIENT accepts these terms (electronically, verbally, written and/ or otherwise).

The COMPANY and the CLIENT are the intended parties (the “PARTIES”) to this AGREEMENT.

 

 

ACCEPTING THESE TERMS

As the CLIENT, you are entering into a legally binding agreement with the COMPANY according to the following terms and conditions, when you do any of the following:

  • Book a SERVICE

  • Click “I Agree” or “Submit” or any other button with a similar meaning

  • Email your statement of agreement

  • Enter your credit card information

  • Sign this agreement on this page, or reverse

  • Enroll electronically in the SERVICE

  • Enroll verbally, or otherwise, in the SERVICE

 

 

COMPANY’S SERVICES

The COMPANY provides CLIENT services in the nature of

  • Eyelash Extensions

  • Eyelash Lifts

  • Eyelash tinting

The terms of this AGREEMENT are binding on any additional goods and/ or services supplied by COMPANY to CLIENT.

 

 

CONFIDENTIALITY

The term “Confidential Information” means INFORMATION WHICH IS NOT GENERALLY KNOWN TO THE PUBLIC RELATING TO THE CLIENTS BUSINESS OR PERSONAL AFFAIRS.

COMPANY agrees not to disclose, reveal or make us of any  Confidential Information learned of through its transactions while CLIENT during discussions and interactions with CLIENTs, or otherwise, without the written consent of CLIENT.

COMPANY shall keep the Confidential Information of the CLIENT in strictest confidence and shall use its best efforts to safeguard the CLIENT’s Confidential Information and to protect it against disclosure, misuse, loss, and theft.

The COMPANY’s privacy policy, terms of use, disclaimers and disclosures also apply to how COMPANY collects, uses and stores, and who has access  to any personal identifiable information supplied by the CLIENT with regards to the SERVICE provided by the COMPANY.

 

 

I DON’T LIKE MY LASHES

There may be a time that the CLIENT is unhappy with the SERVICE provided by the COMPANY.

In the event that such a time and/ or dispute arises between the PARTIES or a grievance by CLIENT, the PARTIES agree now and accept that the proper way to resolve the dispute is as follows:

  • CLIENT WILL NOT post on social media and/ or share publicly what they are upset about regarding the SERVICE this COMPANY provided before working directly with the COMPANY to resolve the issue.

  • CLIENT agrees to immediately (within 24 hours) directly contact the COMPANY by (phone, text, email, in person) and specifically share with the COMPANY what they are upset about regarding the SERVICE provided by the COMPANY.

  • COMPANY will arrange a mutually agreed upon time for the CLIENT to come in and discuss the issue(s) with the SERVICE that the COMPANY provided within 24 hours of being notified by the CLIENT.

  • COMPANY will take all reasonably available measures* to address the issue(s) raised by the CLIENT with regards to the SERVICE provided by the COMPANY.

*Examples of reasonably available measure:

The COMPANY wants the CLIENTs to be extremely satisfied with the SERVICE provided and understands that at times there are unavoidable circumstances that may need to be addressed post-SERVICE.

Provided that the CLIENT has followed the prescribed aftercare by the COMPANY, the COMPANY may:

  • Provide a complementary service that the COMPANY sees fit to resolve the issue.

 

 

PAYMENT

The CLIENT agrees to pay COMPANY the fee(s) for the SERVICE(S):

  • As listed on the COMPANY’s website,

  • Provided through email,

  • Listed prices on social media platforms,

  • Or any other reasonably available means for communicating payment

 

Appointment Reservation:

  • The COMPANY provides appointment reservations for its SERVICES,

  • The CLIENT uses www.longlashbeauty.ca/online-booking to reserve appointments for SERVICES,

  • At the time of reservation, the CLIENT must provide a credit card number to be held on file or pay a reservation fee ,

  • The CLIENT’s appointment is reserved when he/ she receives the confirmation message or when confirmation that payment has been received,

  • When a reservation fee is paid to reserve an appointment, the fee is applied to the final cost of the SERVICE provided by the COMPANY to the CLIENT.

 

Cancellation and Reschedule:

  • To cancel or reschedule, CLIENT must do so www.longlashbeauty.ca/online-booking or call/text the studio before his/ her appointment,

  • Cancellations or reschedules done outside of the 24 hour policy lose the ability to apply the reservation fee to the final cost of the SERVICE or will be subject to fees applied to the credit card on file.

 

 

WAIVER OF LIABILITY

Eyelash Extensions + Lash Lifts & Tints:

The CLIENT understands there are inherent risks associated with having eyelash extensions, Lash Lifts and/ or lash tinting applied to and/ or removed from my existing eyelashes. CLIENT agrees that use of COMPANY’s SERVICE is at the CLIENT’s own risk.

These risks are present even when the COMPANY uses the utmost of care in the application and/ or removal of these products.

CLIENT understands that some of these risks with the procedure and the product(s) used, include, but are not limited to:

  • eye irritation,

  • eye pain,

  • discomfort, and,

  • in rare cases, blindness when improperly handled

As part of the procedure, the CLIENT understands;

Eyelash Extensions: that a certain amount of eyelash adhesive material will be used to attach the eyelash extensions to his/ her existing eyelashes.

Lash Lift & Tint: that a certain amount of lash lift and/ or tint material will be applied to his/ her existing eyelashes.

Even though the COMPANY may apply and/ or remove the eyelashes properly, the CLIENT understands adhesive material & other lash material may become dislodged during and/ or after the procedure, which may irritate their eyes and/ or require further follow-up care.

The CLIENT understands that any further follow-up care is at their own expense to prevent damage to their eyes.

The CLIENT understands there is more than one technique for applying artificial eyelashes, lash lift & tints to his/ her eyelashes, and will not attribute any liability to the COMPANY as a result of this procedure and/ or the use and/ or care of these eyelashes.

 

 

DISCLAIMER OF GUARANTEE

The COMPANY makes no representations or guarantees verbally and/ or in writing regarding performance of this AGREEMENT other than those specifically stated. The COMPANY and its affiliates disclaim the implied warranties of titles, merchant ability and fitness for a particular purpose. COMPANY makes no guarantee or warranty that the SERVICE provided will meet CLIENT’s requirements or that all CLIENT's will receive the same results.

 

 

LIMITATION OF LIABILITY

The CLIENT understands that by using the COMPANY’s SERVICES  it releases the COMPANY, its officers, employees, directors, and related entities form any and all damages that may result from the CLIENT receiving the SERVICE(S)

CLIENT accepts any and all risks, foreseeable or unforeseeable arising from the SERVICE(s).

Regardless of the previous paragraph, if COMPANY is found to be liable, COMPANY’s liability to CLIENT or to any third party is limited to the lesser of;

  • the total amount of money CLIENT paid to COMPANY in the one month prior to the action giving rise to the liability, or

  • $abc

All claims against the COMPANY must be filed with the entity having jurisdiction within 90 days of the date of the first claim or otherwise are forfeited forever.

 

 

INDEMNIFICATION

The CLIENT agrees to defend, indemnify and hold harmless the COMPANY from any and all claims, actions, expenses, damages and liabilities, including reasonable attorneys’ fees which might be asserted against the COMPANY as a result of the CLIENT having the SERVICES performed, or the CLIENT’s purchases of any products associated with receiving artificial eyelashes.

These include (without limitations): claims, damages, judgments, awards, settlements, investigations, legal actions, regulatory actions, costs, attorney’s fees, disbursements, or the like that occur from or are related to this AGREEMENT.

Any expense or liabilities that result from a breach of this AGREEMENT, solo negligence, or willful misconduct by the COMPANY, COMPANY’s shareholders, trustees, affiliates or successors are excluded from indemnification

 

 

CHOICE OF LAW/ VENUE

This AGREEMENT is governed and interpreted in accordance with the laws of the Province of Ontario without giving effect to any principles of conflicts of law.

The PARTIES agrees to submit and dispute or controversy arising out of, or relating to this AGREEMENT to arbitration in the Province of Ontario, Kitchener-Waterloo. The arbitration is binding upon the PARTIES and their successors in interest. The prevailing party may collect all reasonable legal fees from the non-prevailing party in order to enforce the provisions of the AGREEMENT.

 

 

SERVER ABILITY

If any of the sections on the provisions contained in this AGREEMENT are found to be invalid or unenforceable, then only that section or provision is affected. The invalidity or unenforceable does not affect the other parts or provisions of the AGREEMENT.

 

 

CONTROLLING AGREEMENT

In the event of any conflict between the provisions contained in the AGREEMENT, any marking materials used by COMPANY, COMPANY’s representatives, or employees, the provisions in the AGREEMENT control.

 

 

ENTIRE AGREEMENT

This AGREEMENT is the entire AGREEMENT between the PARTIES relating to the subject matter and supersedes all prior and contemporaneous agreements, negotiations and understandings, oral or written. Modifications to this AGREEMENT is by a writing signed by both PARTIES.